Incredibly insightful! I’m currently working in post-sales implementation, not quite FDE but pretty close and I’ve 100% found the same thing. Working with the champion is never the right answer when you’re finally trying to implement the product, you need to be talking to the people on the ground doing the actual work.
Great insights and analysis!
Thanks Noam!
Incredibly insightful! I’m currently working in post-sales implementation, not quite FDE but pretty close and I’ve 100% found the same thing. Working with the champion is never the right answer when you’re finally trying to implement the product, you need to be talking to the people on the ground doing the actual work.
Glad it resonated Caelan! This is absolutely applicable to other roles as well, particularly sales implementation that's a very similar role.
Go to gemba!
Indeed!